To be able to reset your password yourself you need to ensure you have your memorable information saved within your My Profile section of nowEDC. To see steps on how to do this see here.
Good security questions produces answers that are:
Safe: We want to make sure it can't be guessed and/or researched
Stable: An answer that doesn't change over time
Memorable: Unique to you so it's not easy to forget
Simple: Precise, fairly short and has consistency
Many: Ensure there isn't one answer
Poor examples of questions are questions that can be found out in general conversation. Questions like;
What is your favourite ?
What year was your mother born?
What was the name of your first pet?
Fair examples of questions are questions that are a little harder to guess but still acceptable. Questions like;
What was the name of your first school?
At what time of day were you born?
In what city or town does your nearest sibling live?
Good examples of questions are questions that only you would know and have zero probability of being guessed. Questions like;
What is the first name of the person you first kissed?
Who was your favourite teacher/tutor?